FAQs

Our Products

Are Heat Holders® socks the warmest thermal socks in the world?

As far as we know and has ever been tested Heat Holders® socks are the warmest thermal socks in the world. They are also very comfortable to wear, customers have often described the feeling as 'walking on a cloud.'

How do Heat Holders® socks work?

There are no batteries, no switches, no solar panels. Heat Holders® socks are made using our unique three stage process . An advanced insulating yarn is used to construct a sock with a long loop thermal pile which is then intensely brushed. This traps warm air generated by your body closer to your skin for longer, keeping you warm and comfortable. You can see more here: LEARN WHY HEAT HOLDERS ARE SO WARM

Will my Heat Holders® thermal socks make my feet sweaty?

Our Heat Holders® socks are made using our unique Cashmere-like acrylic yarn which is great at wicking away moisture. Your feet will feel warm and dry, not sweaty!

What styles of Heat Holders® socks are available?

Heat Holders® socks come in a selection of three different warmth’s & thicknesses: Original, Lite and Ultra Lite.

In addition we offer different lengths such as ankle, crew/true and long. We also offer slipper socks.

You can see more here: HOW TO CHOOSE THE PERFECT PAIR

What are Slipper Socks? How are they different from non-Slipper Socks?

Our Heat Holders® Slipper Socks, also known as Gripper Socks, offer all the comfort and warmth of normal Heat Holders® socks and also include a non-slip grip on the sole. The grippers provide better traction on indoor wood or tiled surfaces and are recommended indoors without the need for shoes or slippers.

What sizes are Heat Holders® socks available in?

Heat Holders® socks can be found in the following sizes:

Children’s:
UK 9-1½, EUR 27-3, US 10½-2½
UK 2-5½, EUR 34-39, US 2½-6
UK 9-12, EUR 26-30, US 10-1
UK 12½-3½, EUR 31-36, US 1½ -4½

Adults:
UK 4-8, EUR 37-42, US 5-9
UK 6-11, EUR 39-45, US 7-1
UK 12-14, EUR 46-50, US 13-15

What are the washing/laundry/care instructions for Heat Holders® socks?

Machine wash in warm water 40° Celsius (104° Fahrenheit).

Preferably line dry. Do not tumble dry.

Do not use bleach.

Do not dry clean.

Do not iron.

Wash dark colours separately.

Heat Holders® socks are made with a super soft cashmere like
acrylic yarn to provide you warmth and comfort. The socks are designed to be worn with footwear.

To prolong their life, always wear with slippers inside your home or shoes outside your home so they do not wear down unexpectedly when rubbing against hard and uneven surfaces.

If you want to wear them without footwear, please choose our slipper styles with rubber grippers on the bottom.

Orders & Payment

How do I place an order?

You can conveniently buy from our website. Simply add the products you like to the shopping cart.

You can check out using the following payment methods:

Amazon Pay

Amex

Apple Pay

Google Pay

Mastercard

PayPal

Shop Pay

Visa

What if I want to change or cancel my order?

Please be advised that we are unable to make changes to your order. If changes are required, the order will need to be cancelled and replaced with a new order.

Because we aim to process all orders as soon as possible it may not be possible to cancel your order, if this is the case you have the option to return your order for a refund or exchange.

Is my personal information safe with you?

Absolutely. We will not sell your personal information to anyone. If you have elected to receive special offers and coupons etc. from us, we will send you those. If you have elected otherwise, we will not bother you with emails other than messages concerning your order.

I see a transaction fee on my credit card, what is this?

The Heat Holders website is run by the company David James, who are part of Drew Brady and the RUIA group. Your payment transaction will show on your statement as David James.

How do I use Gift Cards and Discount Coupons?

Discount codes cannot be applied towards the purchase of Gift Cards.

Only one discount code can be applied per order.

Multiple gift card codes can be applied on the same order.

One discount code can be combined with multiple gift card codes on the same order.

Shipping & Delivery

Where do you ship from?

Our fulfilment warehouse is located in Leicester UK and your order will ship from that location.

How are parcels sent?

UK parcel are posted by Royal Mail Tracked 48 with the option to upgrade to Tracked 24 – Please note this does not guarantee next day delivery.

Parcels outside the UK will be posted using International Tracked

Will tracking information be available?

Yes! You can track your order. Once your items have shipped, providing you have filled in your email address and mobile phone number, we will send you a confirmation email / SMS with a tracking number and link.

If I live in an EU country, will I be charged tax by customs?

All parcels being sent to EU countries will be processed using our IOSS number (Import One-Stop Shop). Therefore, the declaration of any collected tax will be made clear to Customs. This will enable a safe and quicker passage for your parcel.

PLEASE BE AWARE - The IOSS number is only valid for parcels
UNDER EUR 150.00 – If the price of your order is over EUR 150.00 you WILL be subject to border charges.

Returns and Refunds

How can I return an order?

 We offer a straightforward return policy, please see Delivery & Returns.

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